We are the online portal for London’s Grosvenor Victoria casino, with casino games and online slots that include favourites from the venue. Our Live Victoria Roulette game uses the venue’s own roulette tables. Explore our welcome offer, sportsbook and payment methods, with safer gambling tools available through your account.
Explore online slots and live roulette, including games from our London venue.
Gates of Olympus 2500
The Goonies: The Quest for Treasure II
Pirots 4
Sugar Rush Super Scatter
Puff and Puff Haunted Mansion
High Roller Super Spin
Our Live Victoria Roulette game uses our venue’s own roulette tables. Each game has a minimum bet, and some games can be played for as little as 1p.
You need a registered account and at least one deposit to unlock all our games, although you may receive promotional bonuses or free spins that do not require a deposit to play. Progressive jackpot games require you to have made a deposit into your account. Many progressive jackpot games cannot be played with bonus funds or free spins.
We provide game rules, pay tables and theoretical return-to-player information through an available game information button or the Options and Help controls in settings.
Play nowOur welcome offer is for new players only. It lets you play with £40 when you deposit at least £20. PayPal and Paysafe deposits do not qualify. The offer includes a £20 bonus with x10 wagering on selected games and a maximum win of £2,000. Our offers can be restricted to particular customers and need not be available to everyone.
Our wagering requirements and deadlines depend on the promotion. Bonuses can be used only through our online service or associated app, after the cash in your account has been spent. Winnings from a wager combining cash and bonus funds are credited proportionately to those balances. If you miss the specified wagering deadline or seek to withdraw before completing wagering, your bonus balance, including winnings from bonus wagers, is forfeited. The deadline is 30 days after the bonus was added if no period is specified. Multiple active bonuses may have combined wagering targets or expiry, which Customer Services can confirm.
Winnings from free spins are paid in bonuses, not cash, so wagering requirements apply. You can see remaining bonus or spin wagering in My Account under My History and Promo History. Regulatory or safer-gambling restrictions on your account may limit participation in bonuses and promotions or offer marketing. We are not responsible if those restrictions affect qualification or reward redemption.
Only one account is permitted per customer per Brand. We can close additional accounts for the same Brand and void bonuses accrued through them.
Claim bonusOur general rules apply to all wagers, with additional product-specific rules for poker, sports betting and games. We accept wagers only online, including through associated mobile applications. Wagers submitted by telephone, email, post or fax are invalid. We charge each wager to your account and adjust your real-money or bonus balance, so you need available funds to cover it. A wager becomes valid only when our systems confirm acceptance and we have received payment.
Check your wager details before placing it. Once we accept a wager, you cannot change or cancel it. We may refuse a wager in whole or in part at our discretion. We may set maximum and minimum wager amounts for particular games and sports, while maximum winnings limits apply independently of the stake.
Our records prevail in a disagreement about wager details unless the disagreement results from our negligence, fraud or manifest error. If the result on your screen differs from the game result recorded by our systems, the recorded result prevails, subject to your complaint and dispute rights.
If we have reasonable evidence or suspicion of event or price rigging, manipulation of an event or game, integrity concerns, irregular or unusual betting patterns or attempted fraud, we suspend the affected event offerings and void relevant wagers. If fraudulent or unlawful conduct is established for an event, we void wagers placed by identified users of non-public information and by people we reasonably consider connected to them or involved in the manipulation.
Betting errors can include misstated odds or terms, materially incorrect odds, incorrect participants, and in-play odds based on a displayed score or result that differs from the actual score supplied by the relevant sports governing body. Acceptance errors include wagers we accept in error and non-live wagers accepted after the start of the relevant event. In-play errors include wrong odds caused by delayed or faulty coverage, acceptance after the event being bet on has occurred, or acceptance after a separate event that can contribute to its result has occurred or is occurring. Settlement errors include using odds other than those at which you placed a fixed-odds bet, paying a losing wager, or distributing winnings not due to you.
If an error affects a wager, we void that wager. When we void a wager for the integrity grounds above or because of an error, winnings, bonuses or similar benefits that would not otherwise have been awarded or paid are void and not payable even if credited, and we reverse requested withdrawals not yet processed. We may suspend betting markets while an error persists. While we investigate whether winnings are erroneous, we temporarily suspend payment. We then process the payment or credit if they are not erroneous and refuse it if they are. If you withdraw erroneous winnings, you must repay them promptly, and we may deduct an equivalent amount from money we owe you.
Our sportsbook supplies Press Association horse-racing and greyhound data and Betradar live scores and statistics for personal use only. You must not distribute or commercially exploit that data. You use it at your own risk, without a guarantee of accuracy or uninterrupted supply from us, our sportsbook provider, the data providers or their licensors.
Bet nowOur listed methods have the following minimums in pounds. They are available in £ or €.
| Method | Deposits | Withdrawals |
|---|---|---|
| Visa | From £10.00 | From £10.00 |
| Mastercard | From £10.00 | From £10.00 |
| PayPal | From £10.00 | From £10.00 |
| Paysafecard | From £10.00 | Not supported |
| Apple Pay | From £10.00 | From £10.00 |
| Instant Bank Transfer | From £10.00 | From £10.00 |
We credit approved Visa and Mastercard debit-card transactions, along with PayPal, Paysafecard, Apple Pay and Instant Bank Transfer transactions, to your account immediately upon approval. PayPal lets you deposit and withdraw without adding card or bank details to your casino account. Paysafecard is a prepaid deposit method that does not require those details. Instant Bank Transfer lets you transact directly to or from your bank account without using a card.
Your payment method must be in your own name. Otherwise, we may suspend your account and request further identification. We do not offer credit, and you cannot deposit with a credit card, including one registered with an online payment service. We do not accept cards issued by American Express, including through Apple Pay.
Most withdrawals are processed instantly and reach your bank within 15 minutes. All major banks and PayPal are enabled for Fast Withdrawals. Withdrawals to Visa and Mastercard cards not enabled for Fast Withdrawals take 1–3 working days to reach you.
You will usually withdraw winnings through the method you deposited with. If you used more than one method, we pay withdrawals to the one with the highest net deposits, calculated as deposits minus withdrawals for each method. If we cannot refund your deposit method, we pay funds to another registered refundable method. A deposit through a non-refundable method may prompt higher-level reviews to confirm your identity before we approve withdrawal to a different method. Withdrawals to Visa debit cards and third-party processors such as PayPal may be subject to limits set by the payment provider. Contact Customer Services if you wish to exceed those limits.
You can withdraw up to your current available balance only if your payments have cleared without chargeback, reversal or cancellation, we have completed verification to our reasonable satisfaction, no law or regulator requires withholding, and there is no ongoing or completed investigation into a relevant error, interruption, malfunction or reasonably suspected prohibited conduct. Delays in supplying requested verification information may delay withdrawal.
We suspend or limit your account during Verification Checks or until requested information and documents arrive. You cannot withdraw until our initial checks succeed, and we may close your account if you provide false information or fail to supply reasonably requested documentation.
We never charge fees on withdrawals. Transfers go only to an account in your name held in a permitted jurisdiction. For your first bank transfer, we require a statement showing your name, address, sort code and account number. Your bank or payment provider may apply deposit or withdrawal charges. We do not accept responsibility for fees or charges applied by third parties.
You can remove a method only when net deposits across all your methods are zero or less. If you no longer have the method carrying net deposits, contact Customer Services for security checks. In some cases, we may require proof that it is no longer active before removing it.
To register with us, select Join Now at the top right of our homepage and follow the on-screen instructions. You must be 18 or older to open an account and play in Great Britain. Underage gambling is an offence.
When you first sign up, we must confirm your age and identity as required by law. We may confirm your details automatically or request documents such as proof of ID and address. At a certain level of activity, we carry out Account Verification for regulatory compliance and safer gambling and might request further documents, such as your source of income.
You can set daily, weekly or monthly deposit limits, which we call Net Deposit Loss Limits. Your Net Deposit loss is deposits minus withdrawals. For example, depositing £20 and withdrawing £15 gives a £5 net deposit loss. Set your limit through My Limits in the cashier. It is shared across our partner sites. We may also apply a Net Deposit Loss Limit we consider appropriate to your account to support safe play, as we do for some customers.
Our reminders appear at regular intervals for each individual real-money game session. A session starts when you open a game and ends when you close it or lose the connection to the game. You can set reminders from every 15 minutes to once an hour through Responsible Gaming in My Account Settings. If you change the frequency during a session, your new settings take effect only from the start of your next session. Selecting Keep playing and don’t disturb changes your choice to No Reminders for future gaming sessions.
Set a Take a Break period of 24 hours to 6 weeks through the Responsible Gaming tab in My Account Settings. It locks access to your account for your chosen period. You cannot unlock it early, and you can log in and play again once the period has finished. The break locks only your account with us. Accounts with our sister sites or other providers remain unaffected. You can also arrange a break or self-exclusion by contacting Customer Services. During either period, you must not try to reopen your account or open new accounts.
You can close your account through self-exclusion for 6 months to 5 years by choosing a duration in the same Responsible Gaming area. The restriction includes opening another account with the same personal details. We transfer your remaining cash balance to your bank account or make another payment if necessary. Bonuses, loyalty points and promotion opt-ins are forfeited and are not reinstated if the account later reopens. This exclusion applies to all accounts operated by RDGA.
Self-exclusion also prevents account access and gambling across our websites and associated mobile apps. We make reasonable checks for accounts under your name, date of birth and address. Tell us if another account may use details that do not exactly match. Once your requested period ends, you may ask our Customer Support Team to reopen your account. Our Safer Gambling team will contact you within 3 working days and request a questionnaire to assess whether reopening is safe.
We take reasonable measures to uphold self-exclusion and stop our marketing during it. Material from a campaign launched before exclusion may still arrive for up to 21 days after closure. We cannot be held liable for third-party affiliate marketing beyond our control. You remain responsible for upholding self-exclusion and must not evade it by opening a new account with different personal details, and while we use reasonable efforts to stop play on your excluded account, if you still open such an account we withhold winnings and are not responsible for losses caused by that circumvention, nor do we accept responsibility for continued deposits and wagers through undisclosed accounts or accounts opened with substantially identical registration information entered differently.
We do not pay winnings generated by deposits from a payment method we reasonably believe belongs to someone self-excluded from any account with us. We may refund erroneous deposits made during exclusion, subject to our other contractual rights and obligations.
We encourage you to consider Gamstop, a free service for self-excluding from all online gambling companies licensed in Great Britain. Your Gamstop exclusion may take a number of days to become active with us. While it is active, we take reasonable steps to prevent access to your online accounts and the opening of new ones. We can enforce it only using the information you give Gamstop. Inaccurate, incomplete, outdated or differing account details, or attempts to work around the exclusion, may make it less effective. Give Gamstop truthful and accurate details consistent with your accounts with us.
For independent gambling support, you can contact GamCare on Freephone 0808 8020 133.
New players can play with £40 when depositing at least £20. The £20 bonus has x10 wagering on selected games and a maximum win of £2,000. PayPal and Paysafe deposits do not qualify.
You must be 18 or older to open an account and play in Great Britain. Underage gambling is an offence.
We may request proof of identity and address, and further documents such as your source of income.
Live Victoria Roulette uses the venue’s own roulette tables.
Use the available game information button or the Options and Help controls in settings.
See My Account, then My History and Promo History for remaining bonus or spin wagering.
Credit cards are not accepted, including those registered with an online payment service. American Express cards are not accepted, including through Apple Pay.
You can set daily, weekly or monthly Net Deposit Loss Limits through My Limits in the cashier.
Customer support is available through live chat, email or telephone. Use the casino’s support channels for current contact details.
We provide customer support through live chat, email or telephone. Use our support channels for current contact details.
Notify us of complaints as soon as possible and within six months of the incident. We may reject later complaints. Complaints about game or wager functionality or settlement must reach us within seven days for a full investigation. Include the Game ID and a screenshot of the completed game where applicable so we can assist you.
If you live in Great Britain and are dissatisfied with our complaint outcome, you may escalate it to the Independent Betting Adjudication Service for alternative dispute resolution.
Play responsibly. GambleAware.
Our contracting operator is Rank Interactive (Gibraltar) Limited, registered in Gibraltar under number 120385.
For customers located in Great Britain, our contracting operator is licensed and regulated by the Gambling Commission of Great Britain under licence account number 57924.
