The Vic Casino terms guide
About this guide
This guide summarises selected conditions published for The Vic Casino. This page is not the operator's contract and does not replace the terms, game rules or offer rules that apply to a player's account. Check the operator's current conditions before playing or accepting an offer.
The Vic Casino's contracting operator is Rank Interactive (Gibraltar) Limited. For customers in Great Britain, that operator states that it is licensed and regulated by the Gambling Commission under licence account number 57924. That licence is held by Rank Interactive (Gibraltar) Limited, which provides our gaming services and accounts.
Accounts and eligibility
The operator's account terms require players to be at least 18, meet any higher applicable local gambling-age requirement and have legal capacity to contract. Its services are limited to people located in the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man or Gibraltar. Self-excluded people, including those excluded through GAMSTOP, cannot open an account.
Only one account per customer per brand is permitted. Players must keep their account details accurate. The operator may check age, identity, address, location, financial circumstances and source of funds. Accounts can be restricted during checks, and initial checks must be completed before a withdrawal is available.
Play and promotions
A wager must be placed online, have sufficient available funds and receive system confirmation and payment before it is valid. Once accepted, it cannot be changed or cancelled by the player. Individual games and offers have additional rules; the operator's general terms take precedence where incorporated rules conflict with them.
Promotion eligibility and wagering requirements depend on the particular offer. Under the operator's general bonus rules, cash is spent before bonus funds. A wager combining cash and bonus funds credits any winnings proportionately to those balances. If the required wagering is not completed within the stated period—or within 30 days of the bonus credit when no period is specified—the bonus balance and winnings from bonus wagers are forfeited. Seeking to withdraw before completing the requirement has the same stated consequence. Requirements for multiple active bonuses may be combined.
The operator may change or withdraw an offer. Offers already opted into or accrued remain subject to their original terms, or the operator says it will take reasonable steps to avoid disadvantaging the player. It normally gives notice of an offer change, except in exceptional circumstances.
Payments and withdrawals
The operator permits only payment methods listed on its site and requires the method to be in the player's name. Credit-card deposits are not allowed, including through an online payment service. Withdrawals ordinarily go to a method previously used to deposit; if that method cannot receive refunds, the operator provides for payment to another registered refundable method.
Withdrawal eligibility depends on cleared payments, satisfactory verification, applicable legal or regulatory restrictions, and relevant investigations. The operator states that it does not charge withdrawal fees, although a bank or payment provider may charge its own fees. A bank transfer must go to an account in the player's name in a permitted jurisdiction; the first such transfer requires a statement showing the specified account details. No interest is paid on account balances.
The operator says customer balances are held separately from its business accounts on trust for withdrawal or wagering. It describes this as medium-level protection under Gambling Commission requirements, not a guarantee of full repayment if it becomes insolvent.
Restrictions and complaints
Suspected prohibited conduct can lead to account suspension while the operator investigates; funds cannot be accessed or withdrawn during that suspension. Prohibited conduct includes cheating, promotion abuse, using another person's payment method and attempts to evade location controls. Depending on the findings and applicable terms, wagers or bonuses may be voided and funds withheld. The operator's terms preserve consumer rights and liabilities that cannot lawfully be excluded.
The operator asks customers to raise complaints promptly and within six months of the incident; it reserves the right to reject later complaints. A complaint specifically about game or wager functionality or settlement must be raised within seven days to allow a full investigation. GB residents dissatisfied with a complaint outcome may refer the matter to IBAS.
For questions about a casino account, payments or documents, contact The Vic Customer Services through the operator’s own support channels.