Contact and support information for The Vic Casino
Contacting The Vic Casino
For help with a The Vic Casino account, contact the operator's Customer Support team. The Vic lists live chat, email and telephone as contact options. Check its support page for current details and availability; the supplied material does not establish an operator email address or phone number.
| Your question | Where to start |
|---|---|
| Account details or a lost, stolen or reissued payment card | The Vic Customer Services or My Account |
| A withdrawal or verification request | The Vic Customer Services |
| A gambling-related concern | The Vic Customer Support or the help services below |
For questions about a casino account, payments or documents, contact The Vic Customer Services through the operator’s own support channels.
Complaints about play or an account
The Vic asks customers to complain as soon as possible and within six months of the incident; it may reject complaints submitted after that period. If the issue specifically concerns how a game or wager worked or was settled, the deadline is seven days so that a full investigation is possible. Where relevant, give the operator the Game ID with your complaint and attach an image showing the game's final state.
If a GB resident is dissatisfied with the complaint outcome, The Vic's terms identify the Independent Betting Adjudication Service (IBAS) as an alternative dispute resolution service. Raise the complaint with The Vic Customer Services first; these pages cannot investigate or resolve an account dispute.
Help with gambling
The Vic directs people seeking gambling-related help to GamCare at 0808 8020 133 or gamcare.org.uk. Its account tools include breaks and self-exclusion; see our responsible gambling guide for context. To change a The Vic account setting, use the operator's Responsible Gaming section in My Account or contact Customer Services.